Tyler Technologies' Enterprise Permitting & Licensing (formerly part of EnerGov) is a cloud-based solution designed to help local governments streamline the management of permits, inspections, code enforcement, and licenses. As part of Tyler's broader Civic Services suite, it aims to digitize paper-heavy workflows, reduce bottlenecks in approval processes, and improve transparency for both staff and citizens.
Online Application Portals
Citizens and contractors can apply, pay fees, and check the status of permits and licenses online, reducing in-person visits and manual data entry.
Configurable Workflow Engine
Automates routing and approval steps, with the flexibility to tailor processes to each department’s unique needs.
Mobile Inspections
Field staff can access case files, complete inspections, upload photos, and issue results in real time via mobile devices.
GIS Integration
Built-in geographic information system (GIS) features allow users to associate permits and inspections with parcel data for better spatial analysis.
Citizen Self-Service Portal
Enhances transparency by providing public access to permit statuses, inspection schedules, and zoning details.
Reporting & Dashboards
Customizable dashboards and analytics help departments monitor workload, processing times, and compliance trends.
Improved Efficiency
Automation of repetitive tasks accelerates turnaround times and frees up staff for higher-level functions.
Better Public Service
Citizens gain 24/7 online access to services, reducing frustration and improving satisfaction with municipal services.
Cross-Department Visibility
Centralized data and integrated workflows foster collaboration between planning, code enforcement, public works, and fire safety departments.
Scalability
Suitable for both small towns and large cities, with scalable modules and integrations across Tyler's Civic and ERP platforms.
Complex Implementation
Like many enterprise systems, setup and configuration can be resource-intensive and may require external consulting support.
Training Curve
Non-technical staff may face a learning curve when adapting to the system’s advanced configuration options and workflows.
Cost
Licensing and implementation costs can be significant, especially for smaller municipalities without existing Tyler infrastructure.
Medium to large municipalities looking to digitize and unify permitting, licensing, and inspection processes.
Governments already using other Tyler products (e.g., Munis, Incode) seeking seamless integration.
Tyler does not publish pricing publicly. Costs typically depend on the number of modules, users, and whether the solution is deployed via cloud (SaaS) or on-premise. Implementation fees, training, and support packages are additional and often tailored through a custom quote.
Tyler Technologies’ Enterprise Permitting & Licensing offers a powerful, comprehensive platform for modernizing permit and license management. While implementation can be a heavy lift, especially for smaller governments, the system’s long-term efficiency gains and tight integration with Tyler’s ecosystem make it a strong contender for municipalities seeking to eliminate paperwork and enhance service delivery.